Refund and Returns Policy

At Linz, we strive to provide high-quality products and excellent customer service. If for any reason you’re not completely satisfied with your purchase, we are here to help.

Refund Eligibility:

1. Defective or Damaged Products: If the product you received is defective or damaged, we offer a full refund or exchange. Please contact us within 7 days of receiving your order, providing clear photos of the defect or damage.

2. Non-Defective Returns: Unfortunately, we do not offer refunds for non-defective products unless otherwise specified in special promotions or as required by law. However, you may be eligible for an exchange or store credit, subject to our return policy.

How to Request a Refund:

1. Contact our customer service team at Call : 9892025688/9305445797 OR Email : linzzz.in@gmail.com within 7 days of receiving your order. Please include your order number, a description of the issue, and any relevant photos of the defective or damaged item.

2. Once your refund request is approved, you will receive instructions on how to return the product to us.

3. After we receive the returned item, we will process your refund within 5-7 business days to the original payment method.

Return Shipping:

If your product is defective or damaged, we will cover the cost of return shipping. For non-defective returns, you will be responsible for the return shipping cost.

Important Notes:

– The item must be returned in its original condition (unworn, unwashed, and with all original tags attached).
– Refunds will be processed to the original payment method used at the time of purchase.
– If you received a product that was incorrectly shipped or is damaged in transit, we will arrange for a return or exchange at no additional cost to you.

Thank you for shopping with Linz! We are committed to providing you with the best shopping experience.